Company News
Inside Ozone Plus: How We Deliver 24x7 IT Support Across India
A look at the people, processes and portals that let a Nashik-based team support enterprise clients across the country.
Ozone Plus Leadership 10 June 2026 1 min read
Great support isn't magic — it's process. Here is a peek at how the Ozone Plus service desk actually works.
Tiered response
- L1: Ticket triage & remote fixes (average 12 min pickup)
- L2: Field engineers dispatched with parts & tools
- L3: OEM escalation with pre-signed SLAs
Our internal portal
Every visit, signature and part-swap is logged in the portal you saw us build. Clients get real-time visibility, we get an auditable trail, and renewals write themselves.
People, not scripts
Every engineer on our roster is trained across at least two domains — Security, Hardware, Networks or Software. That means one visit usually solves multiple issues.